top of page

FREQUENTLY ASKED QUESTIONS


WHAT ARE MY SHIPPING OPTIONS?

WE OFFER STANDARD SHIPPING ON ALL ORDERS WITHIN THE U.S. PACKAGES WILL BE SHIPPED VIA USPS FIRST CLASS MAIL UNLESS ANOTHER SHIPPING METHOD IS SELECTED.

METHODS AND TRANSIT TIMES:

STANDARD

TRANSIT TIME: 5-10 BUSINESS DAYS

EXPRESS

TRANSIT TIME: 3 BUSINESS DAYS

 

EXPRESS PRIORITY

TRANSIT TIME: OVERNIGHT TO 2 BUSINESS DAY

 

EXPEDITED ORDERS PLACED AFTER 12PM EST WILL SHIP THE FOLLOWING BUSINESS DAY


DO YOU SHIP OUTSIDE OF THE U.S?

WE DO NOT JUST YET!


HOW DO I GIFT WRAP IN MY ORDER?

ENJOY COMPLIMENTARY GIFT WRAP ON ALL ORDERS WHEN YOU "ADD A NOTE" AT CHECKOUT. YOU CAN GIFT WRAP ITEMS INDIVIDUALLY, OR TOGETHER. YOUR CHOICE!


WHAT IS MY RETURN POLICY?

RETURNS ARE ACCEPTED ON ALL UNWORN ITEMS WITHIN 30 DAYS OF THE DELIVERY DATE.

ITEMS RETURNED BY MAIL MUST BE IN ALL ORIGINAL PACKAGING (POUCH INCLUDED)

PLEASE NOTE, GIFT CARDS ARE NON REFUNDABLE.

RETURN ITEMS MUST HANDED TO USPS FOR RETURN SHIPPING BEFORE DAY 30 AFTER THE ORDER WAS DELIVERED TO CUSTOMER OR IT WILL NOT BE ACCEPTED. IF A RETURN IS AUTHORIZED AND NOT DELIVERED TO USPS BEFORE DAY 30, THE RETURN WILL BE VOID.

RETURNED ITEMS ARE SUBJECT TO INSPECTION BY AUROR PRIOR TO ISSUING A REFUND.

RETURNED ITEMS MEETING THESE CONDITIONS WILL BE ACCEPTED AND APPROVED FOR REFUND CREDIT. REFUND CREDIT WILL BE CREDITED AND PROCESSED THROUGH THE ORIGINAL TRANSACTION PAYMENT METHOD. IF A CASE ARISES IN WHICH THE ORIGINAL PAYMENT METHOD IS NO LONGER VALID, A STORE CREDIT WILL BE ISSUED FOR THE APPROVED REFUND AMOUNT.


HOW DO I START MY RETURN?

 

TO INITIATE A RETURN PLEASE EMAIL ask@aurorjewelry.com

PLEASE MAKE SURE TO INCLUDE YOUR ORDER NUMBER AND THE EMAIL YOU USED TO PLACE YOUR ORDER.

IF THE ORIGINAL SALE DID NOT QUALIFY FOR FREE SHIPPING, THE SHIPPING COST WILL BE DEDUCTED FROM THE REFUND. IN THESE CASES, CUSTOMERS ARE RESPONSIBLE FOR RETURNED ITEM SHIPPING CHARGES. NO SHIPPING CHARGES WILL BE REFUNDED.

RETURNED ITEMS NOT MEETING THESE CONDITIONS WILL NOT BE ELIGIBLE FOR FULL PRODUCT REFUND.


HOW DO I CARE FOR MY NEW JEWELRY?

OUR JEWELRY IS PROTECTED WITH AN ANTI-TARNISH BARRIER. IN ORDER TO MAXIMIZE THE LIFE OF YOUR FASHION PIECES, WE SUGGEST FOLLOWING THE BELOW CARE INSTRUCTIONS.

 

OUR JEWELRY IS WATER RESISTANT. HOWEVER, THE LESS THEY ARE EXPOSED TO WATER AND OTHER HARSH ELEMENTS THE BETTER THEY WILL KEEP.

WE RECOMMEND AVOIDING CLEANING AGENTS, BEAUTY PRODUCTS, AND ANYTHING CONTAINING DERIVATIVES OF ALCOHOL.

REMOVE JEWELRY PRIOR TO EXERCISE, WASHING YOUR HANDS OR SWIMMING.

GENTLY CLEAN YOUR JEWELRY WITH OUR SOFT, DRY COTTON CLOTH TO RENEW ITS SHINE.

WE RECOMMEND STORING YOUR AUROR JEWELRY INSIDE ITS ORIGINAL POUCH. THIS WILL HELP IN PRESERVING ITS COLOR AND SHINE.

bottom of page